I am going to trust you with very vulnerable information.
Don't tell anyone, okay?
Students gave me
an i-phone, and
an i-pad last year.
I already had a ...
Mac Pro for my graphics, so I am kinda "techy".
But, when a tv remote "acts up"... I'm toast!
Ever call tech support from your cable company?
It's on a par with getting a root canal!
But, being blessed, I got Doug, in Iowa!
He was great! His mother did a good job.
I have a smallish (by grandson standards) plasma tv
in my bedroom, and somehow pushed a errant remote button.
This resulted in snow. Just snow. No matter what, snow.
Doug talked me through and had it solved in minutes.
So I said, "Doug, can you help me with the old tv?
It isn't getting cable stations". Doug said "Sure".
In the living room I have a 1995 Sanyo big screen (for then).
It takes a forklift to move.
Even super-hero Doug could not find a manual for this remote.
It is easier for super-heroes to give directions
if they can see the remote.
So I said, "I'll take a picture of it and text you."
Doug said that would work. Please picture me holding a phone,
using speakerphone, an aging remote that is malfunctioning,
and now an i-phone to take a photo. Co-ordination chaos.
Even I can't dig up a picture of that.
And so, I took a picture of the phone!
Doug promised he wouldn't tell.
And as he said, at least I didn't send it.
I took a picture of the remote and Doug was able to help me.
The remote wasn't functioning well, and Doug said new batteries might be in order, or even better, a universal remote.
I asked if that might not require programming?
He said I can call back.
Doug is my new hero.